Refund Policy
When and how you can request a refund.
Last updated: September 8, 2026.
Before work begins
If you request a refund before our editorial team has started localizing or distributing your release, we refund the full package price.
After work has begun
If localization or distribution has already started, we assess refunds case by case and deduct the work already completed. Contact us as early as possible and we will explain what has been done and what can be refunded.
After delivery
Once the final delivery report with live publication links has been provided, the package is generally non-refundable, because the service has been fully rendered.
Outlet refusals
If one or more outlets decline your release after distribution has started, the outcome is documented in your delivery report; this is not by itself grounds for a refund, but we will work with you on a reasonable solution.
How to request
Email [email protected] with your order number and reason. We review every request and reply within one business day.